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The Customer Service Centre is open Monday to Friday, 8:30 am – 4:30 pm.
Emergencies occurring outside of business hours are to be reported to Security at extension 24281.
Facility Services’ custodial team is responsible for the scheduled cleaning of classrooms, offices, hallways, entrance ways, lounges, washrooms, and laboratories. In addition, a team of custodians is responsible for moving furniture and equipment within buildings and ensuring that setups for special occasions, such as exams and convocation, are implemented. Custodial staff are trained to meet McMaster University cleaning standards and are taught to use correct body mechanics and procedures. Custodians are routinely tested on their skills and inspections are carried out to ensure that staff meet the cleaning requirements that have been set for their area.
Design and Construction Management
On behalf of the Board of Governors and working with external service providers, the team is responsible to manage all capital construction projects. This includes the yearly implementation of the University Capital Plan, the Deferred Maintenance Program, CFI initiatives, as well as all building renovations and additions.
Our team works closely with the Planning & Resources Committee of the Board of Governors to assure that projects meet the highest standards of quality and functionality and are delivered on time and on budget.
Grounds and Waste Management
Full-time staff, augmented by student gardeners and contracted services, perform both ongoing landscape maintenance activities and landscape construction projects. Grounds staff is proud to have been honoured with the 2006 President’s Award of Excellence for outstanding service to the University.
Sustainability practices are used to maintain a haven of diverse ecosystems and wildlife. McMaster’s abundant natural lands provide a unique university setting and opportunity for study.
Public safety is also a primary concern, with attention paid to creating year-round safe and accessible roadways, paths and open spaces for the campus community.
The Campus Master Plan emphasizes the creation of compelling spaces, areas where people work, play, study and relax.
McMaster University regulates the issuance and control of keys to access University property and spaces. Facility Services manages this key system for all on-campus and off-campus buildings. Key issuance must be authorized by the appropriate individual in accordance with the Key Control Policy.
Logistics and Mail
Logistics and Mail Services receives, ships and delivers materials, mail, parcels, and equipment both on and off campus. Other services include office moves, special event setups, mail addressing/folding/inserting, and campus bulk mailings.
Hours of Operation 7:30 am to 3:30 pm
Mail Services processes all incoming mail from the Canada Post Corporation and delivers to each department commencing at 9:00 a.m. All items must have the following information:
BUILDING NAME AND ROOM NUMBER
1280 MAIN STREET WEST
APPROPRIATE POSTAL CODE View Postal Codes
All outgoing mail must be sorted, before pickup, as follows:
All outgoing mail is charged to the departmental chart field string on return address unless otherwise noted.
Mail Services is an on-campus drop off point for daily pickups for Fedex and Purolator.
CANPAR, UPS, DHL pick-up must be arranged by department.
Business Reply mail
“GO” Letters (purchased in bulk only)
To arrange a pickup of Bulk mailings please contact Facility Services Customer Service at extension 24740 allowing 48 hours for pick up.
ADDRESSING, FOLDING AND INSERTING:
Mail Services provides an addressing service for general mailings to the McMaster community. Labelling equipment will affix labels to envelopes, magazines and flyers for any on- or off-campus mailing. Mailing lists can be set up using data bases in Mail Services. A folding service is also available as part of the Addressing operation. The University inserting equipment will insert up to 4 items into envelopes. Maximum size up to #4 booklet; minimum #9 envelope.
Trades staff meet the provincial certification standards required for their field of work and periodically attend health and safety training seminars to maintain risk prevention skills.
Maintenance that cannot be performed when determined by routine inspections, user complaints or outright service disruptions, also known as Deferred Maintenance, is also performed by this department.
Steam and chilled water produced at the central utilities plant are provided to most buildings, including the McMaster University Medical Centre. Domestic hot water is produced in all buildings by utilizing steam heat exchangers. Electric power is purchased from Alectra Utilities directly from the Ontario Hydro grid and distributed throughout the University by way of a University-owned hydro substation and overhead and underground distribution systems. Domestic water and sewer services are provided by the City of Hamilton. Localized campus service is provided through University water distribution and sewage collection systems. To maintain the integrity of McMaster’s utilities systems, including distribution and internal building systems, alterations or connections can only be made by Facility Services employees or by contractors authorized under the direction of Facility Services. McMaster has an energy management program that includes long-range energy use goals, temperature and lighting standards, and a facilities improvement program to modify buildings and utilities systems to improve energy efficiency. Building occupants are encouraged to participate in the program by turning off lights and electrical equipment, such as computers, when not in use.