Do you have a facility-related issue or request?
Submit A Service Request
The Customer Service Centre is the central contact point for campus and off-campus stakeholders seeking general information and service from the department.
Create a Service Request Email: clerks@mcmaster.ca Phone: Extension 24740
Facility Services’ custodial team is responsible for the scheduled cleaning of classrooms, offices, hallways, entrance ways, lounges, washrooms, and laboratories. In addition, custodians are responsible for moving furniture and equipment within buildings and ensuring that setups for special occasions, such as exams and convocation, are implemented.
Responsible for the designs, estimates, and tenders for campus buildings. Manages construction for major and minor renovations, alterations, and capital projects on campus and off campus.
The Grounds Department provides quality landscape design, turf maintenance, floral displays, forestry, special event set-up, litter control, and winter control operations.
Facility Services is responsible for key inventory, distribution and security for the campus community.
Email: keys@mcmaster.ca NEW: Online Key Request Key Clerk Authorization Form Key Control Policy
Logistics and Mail Services, support and assist our clients both on and off campus in a number of areas. Our services consist of receiving & shipping materials such as mail and parcels from Grand and Toy to liquid nitrogen pickup and delivery of equipment. Other services provided include office moves, chemical inventory management, delivery of perishables and special event setups.
Mail Services: Ext 24286 Shipping and Receiving: Ext 24512
Responsible for the upkeep and repair of campus buildings as well as minor renovations and projects.
Trades staff meet the provincial certification standards required for their field of work and periodically attend health and safety training seminars to maintain risk prevention skills.
Maintenance that cannot be performed when determined by routine inspections, user complaints or outright service disruptions, also known as Deferred Maintenance, is also performed by this department.
All building heating and cooling systems and services are provided by Utilities Services. The utilities include steam, heating hot water, chilled water, distilled water, air conditioning, electrical, sewer, gas and compressed air.
Steam and chilled water produced at the central utilities plant are provided to most buildings, including the McMaster University Medical Centre. Domestic hot water is produced in all buildings by utilizing steam heat exchangers. Electric power is purchased from the IESO directly from the Ontario Hydro grid and distributed throughout the University by way of a University-owned hydro substation and overhead and underground distribution systems. Domestic water and sewer services are provided by the City of Hamilton. Localized campus service is provided through University water distribution and sewage collection systems. To maintain the integrity of McMaster’s utilities systems, including distribution and internal building systems, alterations or connections can only be made by Facility Services employees or by contractors authorized under the direction of Facility Services. McMaster has an energy management program that includes long-range energy use goals, temperature and lighting standards, and a facilities improvement program to modify buildings and utilities systems to improve energy efficiency. Building occupants are encouraged to participate in the program by turning off lights and electrical equipment, such as computers, when not in use.
The Office of Sustainability works to create and promote sustainable operations both within Facility Services and all of McMaster.