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Strategic Themes

In keeping with the University’s strategic organization, Facility Services has identified 9 Strategic Themes around which to organize its goals.

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People

Foster and encourage a motivated, skilled, and professional workforce.

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Customer Service

Ensure customer satisfaction by meeting efficient, prompt, and high quality service delivery standards.

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Financial Accountability

Foster an environment of fiscal responsibility that allows the Department to realize its vision and mission in accordance with those of the University.

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Stakeholder Relations and Communication

Align the direction of Facility Services to reflect the importance of stakeholder relations.

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Sustainability and Energy Management

Reduce energy costs and consumption across campus and promote environmentally-sustainable practices.

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Parking Management

Optimize space utilization of McMaster’s multiple campuses in support of the University’s core mission.