The Customer Service Centre is the central contact point for campus and off-campus stakeholders seeking general information and service from the department.

Create a Service Request
Email: clerks@mcmaster.ca
Phone: Extension 24740

Facility Services’ custodial team is responsible for the scheduled cleaning of classrooms, offices, hallways, entrance ways, lounges, washrooms, and laboratories. In addition, custodians are responsible for moving furniture and equipment within buildings and ensuring that setups for special occasions, such as exams and convocation, are implemented. 

Responsible for the designs, estimates, and tenders for campus buildings. Manages construction for major and minor renovations, alterations, and capital projects on campus and off campus.

The Grounds Department provides quality landscape design, turf maintenance, floral displays, forestry, special event set-up, litter control, and winter control operations.

Facility Services is responsible for key inventory, distribution and security for the campus community.

Email: keys@mcmaster.ca
NEW: Online Key Request
Key Clerk Authorization Form
Key Control Policy

Logistics and Mail Services, support and assist our clients both on and off campus in a number of areas. Our services consist of receiving & shipping materials such as mail and parcels from Grand and Toy to liquid nitrogen pickup and delivery of equipment. Other services provided include office moves, chemical inventory management, delivery of perishables and special event setups.

Mail Services: Ext 24286
Shipping and Receiving: Ext 24512

Responsible for the upkeep and repair of campus buildings as well as minor renovations and projects.

All building heating and cooling systems and services are provided by Utilities Services. The utilities include steam, heating hot water, chilled water, distilled water, air conditioning, electrical, sewer, gas and compressed air.

The Office of Sustainability works to create and promote sustainable operations both within Facility Services and all of McMaster.